Quick Guide to Bonuses
Customers will always need to opt in to receive a bonus. Bonuses are awarded after logging in or after depositing.
What is a Freedom Bonus?
Freedom Bonus is the name for any bonus credited to your bonus balance. Essentially it gives you the flexibility to forfeit your bonus balance and withdraw your entire cash balance at any time without being tied in by the wagering requirements of the bonus. All bonuses will have wagering requirements attached which must be cleared before the bonus and any winnings associated in your bonus balance are available for withdrawal.
What are Match Bonuses, Free Credits, Free Bets, Free Spins, Bonus Spins and Bingo Bonuses (BBz)?
All our bonuses will now be in the form of our new Freedom Bonus – we offer a range of different types of Freedom Bonus explained below:
Match Bonuses are offers that give a customer a certain amount of extra bonus on top of their deposit. All bonuses credited to your bonus balance will be in the form of a Freedom Bonus allowing you to withdraw your cash balance at any time and no longer tying you into wagering requirement.
Free Credits are offers that do not require a deposit, they’re added to your bonus balance and as with all bonuses they have wagering requirements associated before the bonus balance and any associated winnings are available for withdrawal.
Free Spins are awarded on a specific slot game or group of slot games after opting in without a deposit being needed to be made. Once awarded, simply load the slot game and select either ‘Use Free Games Now’ to begin play, ‘Use Later’ to use them later or ‘I do not want this Free Game Offer’ to remove the free spins. Winnings from free spins will be paid into your bonus balance in the form of a Freedom Bonus.
Bonus Spins are awarded on a specific slot game or group of slot games upon opting in and depositing. Simply load the slot game and as with free spins either select ‘Use Free Games Now’ to begin play, ‘Use Later’ to use them later or ‘I do not want this Free Game Offer’ to remove the free spins. Winnings from bonus spins will be paid into your bonus balance in the form of a Freedom Bonus.
Bingo Bonuses (BBZs) are given to customers to wager on any Bingo Game. Winnings will be paid into your cash balance and are not subject to any additional wagering requirements.
Are there wagering requirements on my bonus?
Wagering requirements apply to all bonuses and winnings from free spins, but not to free bets or Bingo Bonuses (BBz).
Welcome Deposit Freedom Bonuses and certain existing customer Freedom Bonuses - in order to withdraw these bonuses and any associated winnings you must wager an amount equal to 50 x the amount of the bonus awarded. Please always check the terms and conditions of the offer.
All other Freedom Bonuses - In order to withdraw these bonuses and any associated winnings you must wager an amount equal to 30x the amount of the bonus awarded.
Existing player Free or Bonus Spins – Winnings from free or bonus spins are paid into your bonus balance in the form of a Freedom Bonus. In order to withdraw your bonus balance, you need to wager an amount equal to 30x the winnings from the free spins.
Different games contribute different amounts towards these wagering requirements.
When can I withdraw?
That’s the best thing about our bonuses, you can withdraw your cash balance at any time! All that happens is you forfeit your current bonus balance at the time of withdrawal. If you don’t want to lose your bonus, simple carry on wagering until you have met the applicable wagering requirements. But remember your cash balance is yours whenever you want it.
We will aim to pay your withdrawal as quickly as possible, but withdrawal periods may vary at weekends.
Do I have to take a bonus?
Of course not! Every bonus we offer is optional and you will need to ‘opt in’ which means you have to confirm that you want it before we award it. If you change your mind after you have opted in, contact support who will happily remove it for you whether you have started playing or not.
Last updated: 22/11/2018 at 17:15 GMT.