Bingo On The Box
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Contact us 24 hours a day, 7 days a week.

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FAQ

I CAN'T SEEM TO LOG IN?

 

If you have issues logging in please clear your cache and cookies. Hold down CTRL > Shift > Back Space to clear. Once cleared if you continue to have issues please contact Customer Support.

 

I'VE FORGOTTEN MY USERNAME/PASSWORD. WHAT DO I DO?

 

If you have forgotten your username or password, click the Forgotten Password/Username link on this page.

You'll then need to enter the email address registered to your Bingo on the Box account so we can email you with instructions on how to access your account.

 

 

 

CAN I WITHDRAW MY WINNINGS RIGHT AWAY?

 

If your winnings were earned using a bonus, you may need to meet certain wagering requirements before you can withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.

 

We need to know who you are in order to protect both our customers and the integrity of our service. Before you can withdraw any winnings, we'll confirm your age and identity using a Know Your Customer (KYC) check. If we are unable to verify your details, we may also ask you for additional documents to confirm your identity.

 

 

 

HOW LONG DOES IT TAKE TO WITHDRAW MY WINNINGS?

 

When you've requested a withdrawal, we'll move your funds into a short pending period (24-48 hours) before being processed by our Payments team.

 

We'll then process your funds and deliver them to you by the same method you used to make a deposit. If there is a restriction or limit that means we cannot use this same method, we will send your funds using your Preferred Method of Payment (PMOP). You will be contacted via email to confirm the status of your withdrawal.

 

Once the money has been paid to your account, it may still take a short time to clear, depending on the payment method:

- Webwallet – 2-24 hours

- Credit/debit card – 1-5 business days

- Bank account – 1-5 business days

 

 

 

ARE THERE ANY WAGERING REQUIREMENTS ON BONUSES/FREE BETS/FREE SPINS?

 

All match bonuses and free spins require you to play through your winnings before you are able to withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.

 

There are no wagering requirements on Free Bets, although the initial stake is not included in your winnings.

 

For more information on our Bingo on the Box Welcome Bonus, you can read the Terms and Conditions here.

 

 

 

WHY DO I NEED TO VERIFY MY ACCOUNT?

 

We need to know who you are. And in some instances that requires us to request your documents to check you are old enough to play and to make sure that you are who you say you are. This is a process called Know Your Customer (KYC). It's just one of the steps we take to make sure betting and playing at Bingo On The Box is always fun and safe and to protect the integrity of our service.

Live Chat

At Bingo on the Box, we have a professional and friendly customer support team available. We’re happy to help worth any area of your online gambling experience, so don’t hesitate to get in touch with us.

 

Click below to instantly speak with someone in our chat support team.

Live Chat

E-mail

support@bingoonthebox.com

You can email us by clicking on this button.

Email

Telephone

Freephone Numbers

 

  • United Kingdom: 0808 238 0050
  • Rest of World: +44 808 238 0050
  • Canada: +1 888 583 5973

 

About Us

About Us

Created by Bingo lovers for Bingo lovers, our number one priority is your satisfaction. Expect a huge variety of games, stellar star prizes.

Safe and Fair

Safe and Fair

Bingo on the Box is committed to doing everything possible to give its Customers an enjoyable gaming experience.

Bingo on the Box Loyalty

Bingo on the Box Loyalty

As a member of our exclusive Loyalty Club you will earn Loyalty Points every time you play.

Bingo on the Box

Created by Bingo lovers for Bingo lovers, our number one priority is your satisfaction. Expect a huge variety of games, stellar star prizes.

Bingo on the Box is a brand managed by Betway Limited (C39710), a Maltese registered company whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta. Betway Limited is licensed and regulated in Great Britain by the Gambling Commission under licence number: 000-039372-R-319367-010 and outside of Great Britain, by the Malta Gaming Authority, under licence numbers: MGA/CL1/302/2006 (issued: 29th June, 2014), MGA/CL1/1258/2016 (issued 16th November, 2016), MGA/CL2/396/2007 (issued: 30th April, 2017) and MGA/CL3/302/2006 (issued: 29th June, 2014)